Customer since 1993. Shaun0963. My Virgin Media App. Click on My Apps then Web Safe. WiFi hotspots. 9. SpeedThe forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. You can manage your Web Safe settings easily and conveniently. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. This problem has been running for over 2 months now. VM has WebSafe enabled. 0 Kudos. 4) or OpenDNS (208. Superstar. Manage Your Account. Options. Virgin Media; My Virgin Media; Shop;. Log in to My Virgin Media. Sign in . Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. 8. Hey @DavidCalla,. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Pick a category to get started. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. Account - Cable. * Call costs may vary. Bypass Child Safe & Virus Safe. Navigate to the My Apps tab and select Web Safe from the menu. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 168. AS Name. My Virgin Media App. How to turn on Child Safe. . To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Email address. Click on Plan and device. If you want to protect children, then click on the Child Safe filter. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Plug in all your devices. Forum team are best placed to help and issue has been flagged to them. Go to My Apps. 66. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. See. Some help would be greatly appreciated. I'm able to access online account and change the Web Safe Settings. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Reply. In response to lotharmat. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. Look out! Virus Safe has blocked this site. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Any website unsuitable for children is blocked by default. Does anyone know if there. 67. I have found myself blocked from accessing certain websites by 'child safe' and 'Web Safe' which I did not ask to be activated on my account. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. For best protection, we recommend using Virgin Media Internet Security and Web Safe. To get the password, follow these steps: a. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . Try computers with Cisco’s OpenDNS using 208. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. on laptop and moibile, including private browsing. Why is this marked at solved. e. Parental controls block websites and applications that you think are unsuitable for your child. Stay safe online. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. I will send a private message - watch out for the purple envelope inviting you in. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. Complete your profile. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. IMAP Security. Virgin Media; My Virgin Media; Shop;. 3. Just sign in to My Virgin Media and change your settings. . Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. IPCONFIG reports DNS servers as 194. Changes to our Acceptable Use Policy for Virgin Media Mail. Where you put your Hub can sometimes affect its wireless performance. Thank you. We give all our customers a complete, market leading security package called Virgin Media. Chatter and natter. OpenDNS provide instructions here :. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Home Phone. Best done from a wired connection. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. How to whitelist a website. But everyone I try, it says oops page is broken. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. com). . Stay up to date by checking your latest bill, previous bills, and any upcoming charges. 0. The Virgin Media blocking method. Consider going back to site operator and explain to them that: other users have similar trace route paths and successful reach the site network traffic does exit ISP's network as shown by hop to ae-8. VirginMedia. Account - Cable. Toggle the button next to Child Safe option to turn it Off. 🙂 I'm sorry to hear that you're still experiencing this issue. You’ll find these details on your bill or welcome email. Joining in. If, however, you're still experiencing the problem, please pop back to us. Switched On Families. To access your Virginmedia. SMTP Settings. 6 - 6. Makes sure your dns settings on your computer are manually set - 8. Please help! 🙂. These are two settings – Virus Safe and Child. 67. Working for me on a VM connection (both with VM's DNS and OpenDNS). try going to if Web Safe is on this site should be blocked. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. 6 - 6. Thanks - 5400491. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. Hey @DavidCalla,. I will send a private message - watch out for the purple envelope inviting you in. AtlasVPN: A fast and secure VPN that is great for streaming. I'll be in touch soon. At Virgin Media, we pride ourselves on our parental controls. 250. 1. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. Hi Trying to find a solution to why I cannot access the settings for web safe. com IMAP Port. 162. Chatter and natter. Security matters. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. Options. I believe you are prompted at first login if you want to change the settings password to one of your own as well as wi-fiVolt benefits FAQs. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Turn off all Spam filtering. This is so annoying as it seems as no one can help you over the phone. 8. Click on Manage Web Safe. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Manage Your Account. 993. Doesn't seem to make a difference. Parental controls block websites and applications that you think are unsuitable for your child. I am trying to turn on the web safe settings but it's not working. Hello. Forum; Apps. VPN Apps for all devices and unlimited simultaneous connections. I just got a URL from the IT team for the VPN. I will be able to assist and get this changed for you. See where this Helpful Answer was posted. have tried this page, but that also is stuck. 9. com Address: 185. Options. . . icon on the upper-left edge of your screen. 222. Hopefully when that thread concludes it will also resolve your issue. This video is about how to use any website that has been blocked by Virgin Media. Your account. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. 2. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. comIf you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I cannot turn off web safe. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Select the correct HDMI input for your box. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Should the issue persist post back here to have issue flagged to the forum team. and see if you are able to save the changes; if successful then use that page in future until Virgin Media decide to solve the issues with the new Web Safe page. Go to your browser settings and click Advanced settings. Please enter your email. on 13-06-2022 11:42. web safe. Faced. Select the SPAM setting you’d like to use: Reject All Spam messages. Web Safe is not automatically turned on for customers who joined before this date. You can go look up how to change the DNS in whatever operating system you are using yourself. Switched On Families. - 5083340. Are you seeing the old UI (left) or the new UI (right). To get around this, you need to turn Web Safe off. Every computer on the internet must have a unique. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. VPN operates fine for use with : Virus Safe : Enabled. Virgin Media. 159. I am trying to turn on the web safe settings but it's not working. Select the firewall and tick the following protocol. Security matters. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Afterward, click Apply and save your settings. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. I have the same problem as well, I have just checked my online security controls and it's all turned off. They will be able to check what email address you are using by going. Clear searchon 13-02-2023 08:44. Networking and WiFi. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Virgin Media takes online safety seriously. Use Google translate but you won’t be able to search. 99. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. 100. Mobile customers can also use the app to keep on. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. . 1. . Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. org (returns an SSL error), and ProtonVPN. ) and blocked and allowed websites have disappeared completely. What is the website,. Joining in. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. 222 and 208. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;We would like to show you a description here but the site won’t allow us. 8. Set “Private DNS provider name” to: dns. on 09-09-2023 11:35. com 194. Virgin Media takes online safety seriously. 168. We are able to update this setting for you manually too, we just need to confirm a few account details. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. Login in the the Virgin Media online account and try the to enable websafe. Networking and WiFi. Changing network settings to use any Public DNS should re-gain full access for the device. When I go to the Web - 5155296. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. on 20-08-2018 08:53. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. We give all our customers a complete, market leading security package called Virgin Media Security,. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. These are two settings – Virus Safe and Child Safe. Hey yellowsheep, Welcome to the community and thanks for taking the time to post here on the forums. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Stay safe online. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. Open a Web browser (e. 1. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. - 5205097 - 3. You’ll pay nothing for 3 months (with no payment details. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Virgin keep hijacking my internet connection, so when I type for example into the address bar they actually serve up a different website which has something about opting in or out of a filter. It’s important you choose a passcode that’s different to the one you use to unlock your device. Click: Web Safe. You’ll be able to block groups of sites by category, configure blocking for specific. It's great having you on board with us in the Community. For fraudulent e-mails, forward to [email protected] was glitchy earlier this afternoon but now seems to be work. 4. 40am) that all the settings for blocked categories (e. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Welcome to the community and thanks for taking the time to post your issue on the forums. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. --. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. SpeedAccess Virgin Media router settings in modem-only mode. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. on 15-04-2023 15:47. Virgin Media takes online safety seriously. . Virgin Media takes online safety seriously. I've taken a look at the threads you hav. Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. The Web Safe function was working properly for the full year that I was. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. More about Virgin Internet Security. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. 4. Remember that parental control settings are only one part of online safety. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. SpeedWe would like to show you a description here but the site won’t allow us. Welcome to the community and thanks for taking the time to post your issue on the forums. Toggle the button next to Child Safe option to turn it Off. 1 address in a web browser then use the 'settings' password to gain access (no the wi-fi password) from the sticker underneath. My Virgin Media App. Im having the same ballache redirecting as people have been having since 2021. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. 4. This help content & information General Help Center experience. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 1/help for specific device where Web Safe is not working. This includes BT Sport, FOX, Comedy Central and Sky One (depending on your TV package). I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. com. Options. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. Changes to our Acceptable Use Policy for Virgin Media Mail. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Free with ads. 1. We created Web Safe for our customers to make browsing safety a no-brainer. 168. desktop. Sorry to hear that you're still having problems with this after a few weeks. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Log in to your Virgin Media account using your email address and password. Adjust the settings according to the level of protection you want. See for more details. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. Could it be a different situation, i. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 1. When you see the ‘Starting Up’ screen, you can pull the tab out of the remote. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 168. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. They provide the functionality via the Websafe function linked above. My Virgin Media App. , fortnite. 1/help for sp. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Try again to see if problem persists. Select Help & Settings. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. Web Safe will help you block access to web sites known to be infected or to distribute Malware. 2. 140 WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). Search. . Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. 8. For best protection, we recommend using Virgin Media Internet Security and Web Safe. This will allow you to. For a single one, you may be able to get an exemption. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. The Virgin Media online account that shows the bill / package does not provide access to the Hub's WiFi settings, but it does provide access to the Web Safe settings where Virus Safe can be Enabled and Child Safe should be Disabled to enable access to Office VPN / Conf Calls / Social Media & Messenger apps. Web safe provides ultimate protection when using the internet. Looks like it's not toggling off / on at virgin media end. 1. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. You can find more help with your TV settings on your box. 159. Virgin Phone Switchover.